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For a long time, the same-city freight transportation is “small, scattered, chaotic, and poor”. The service quality of the platform is uneven. The cost efficiency of customer-built fleets is uncontrollable. Therefore, in order to occupy the market, the city distribution platform revolves around how to serve customers well, how to manage drivers, and then achieve a three-way upgrade and win-win situation for the platform, users, and drivers to compete in the industry.
Driver training and labeling
Our strategy is to build brand barriers with high-quality services. For example, drivers and workers need to undergo strict identity verification and review when registering; drivers and workers need to complete training on product use, service rules and standards, system requirements, and handling functions before starting work; establish a database and improve the service evaluation system for personnel management , Such as user and peer supervision.
Not only did pre-job teaching and assessment of drivers, but also segmented training for different delivery services and different categories of transportation precautions, creating a "labeled" driver team. For example, the drivers of large-scale home appliances, which have high requirements on the standard operation of distribution, have reached a high standard of distribution.
Customer credit system established
平台的在服务升级上主要还是通过对司机的培训、监管来实现的。 It is not difficult to find that at the current stage, the service upgrade of the same city logistics platform is mainly achieved through the training and supervision of drivers. In my opinion, the platform has fallen into a cognitive misunderstanding to a certain extent: the platform serves users, and the drivers serve users, but the same platform also serves drivers.
The interaction between the driver and the customer is two-way, and user-side problems often occur, such as the user's temporary cancellation of the order, which leads to the loss of the driver. The driver is dissatisfied, the user is proud, and the conflict between the two is imminent. Note that this is not a cyber conflict, but a physical conflict. The plot is serious and can even cause personal injury to both parties. Therefore, the development of the platform is also very necessary for the user's credit value accumulation system. It can even be incorporated into the national credit system to reject users with low credit.
Resource integration link upstream and downstream
GPS 等方面，可根据货物的位置进行路线的规划，随时跟踪货物和车辆的位置，不断提高货物运输的效率和车辆的利用率，推动城市交通服务的优化和升级。 At the same time, the platform needs to apply the data on the Internet to cloud computing, Internet of Things technology, GPS and other aspects. It can plan routes according to the location of the goods, track the location of the goods and vehicles at any time, and continuously improve the efficiency of freight transportation and vehicle utilization Rate to promote the optimization and upgrade of urban transport services.In the information transformation, as well as the cooperation between upstream and downstream, it is necessary to integrate the information of both customer needs and platform supply, allocate appropriate vehicles, and re-use the previously idle vehicle resources through time and space coordination. Kuoma is innovatively awakening big data to quantify and digitize all capacity and capacity service processes, to achieve unmanned and accurate scheduling, analysis, capacity forecasting and other functions, along with the vehicle's "financial investment and management retirement" full life cycle Connect upstream and downstream enterprises at different stages. The various links of the industrial chain are linked to cooperate with the upstream and downstream cooperation to realize the sharing of industrial resources and win-win roles. And use the massive information of the platform to build a diversified product line, and use the massive information of the platform to customize products for different types of users. Solve the cost of capacity optimization, improve the quality of operations, and provide completion plans.